FAQ

General Questions

  • How long does a custom order take to engrave? 

Qty 0-35 pucks/balls - 1-2 business days after receiving the logo & add-on info.

Qty 36-50 pucks/balls - 1-3 business days after receiving the logo & add-on info.

Qty 51+ Please contact Drake@PacePuck.com

  • How long does shipping take? 

After you enter your shipping address at checkout, the shipping method UPS Ground Saver will give you an estimate.

  • What are your shipping costs? 

Free ground shipping for orders $25+. For orders under $25 shipping costs are calculated at the time of checkout.  

  • Can I get Next Day or 2nd Day shipping?

Yes. Please email Drake@PacePuck.com the quantity, products, city/state, and shipping method you prefer, and we will send you a quote to process your order.

  • How do I track my order? 

You should receive tracking automatically once your order shipsIf you have not received the tracking, check your spam, social, and promotion folders to see if it landed there. 

  • What are your days of business? 

Monday - Friday 8:00-5:00 CST

 Product Specific Questions

  • Where can I use these? 

They work best on flat surfaces like synthetic ice, hardwood, vinyl, smooth concrete, rubber, and painted asphalt. Checkout the video on the front page: www.PacePuck.com 

  • What materials are used to make this product? 

Wood

Order and Account Management

  • How do I send my logo and name information?  

Reply to your confirmation email with your custom logo JPS or PNG file and add on information.  If you have not received your order confirmation, check your spam, social, and promotion folders to see if it landed there.

  • How do I update my shipping address?  

If it hasn't already shipped, please email Drake@PacePuck.com with the correct shipping, and we will update your order.